Shipping
Shipping for the whole family
GiftStep ships branded sneakers worldwide so kids and adults can wear matching pairs without paying full price. Every order is checked out through secure checkout, and every parcel leaves our warehouse with a tracking number so you can follow it from dispatch to your door.
How long delivery takes
Shipping takes 7-15 business days from the moment your order is confirmed. Because we serve customers in many countries, delivery times vary by destination. Once your parcel is on its way, you will receive a tracking number by email, and you can check its progress at any time.
Shipping costs
- Free shipping on orders over $50.
- Orders are packed carefully so the sneakers arrive in good condition.
- Every order ships with a tracking number.
If you are ordering matching sneakers for kids and adults in one go, a single larger order often passes the $50 mark and ships free.
Tracking your order
When your order ships, we send you a tracking number. Use it to follow your parcel as it moves between countries and reaches your local delivery service. If the tracking information has not updated for a few days, that is usually normal on international routes, but you are always welcome to ask us for an update.
Returns within 30 days
If the size or fit is not right, returns are accepted within 30 days of delivery. This applies to every pair in your order, so if one family member's sneakers do not fit, you can send that pair back. Please keep the sneakers in the condition you received them and contact us first so we can guide you through the return.
Questions about an order
Our support team can help with shipping questions, tracking updates and returns. Reach us by WhatsApp or through the contact form on the site, and we will get back to you as soon as we can.