Return Policy

We want every pair to fit the person wearing it. If something isn't right, you have 30 days from delivery to send it back. This page explains how returns work at GiftStep for the sneakers you order for kids and adults.

Return window

Returns are accepted within 30 days of delivery. The clock starts on the day your order arrives, and the tracking number in your shipping email shows that date. Orders placed for several family members can be returned together in one parcel or separately, as long as each pair is within its own 30-day window.

Condition of returned sneakers

• Sneakers should be unworn and in the condition you received them.
• Include the original box and any packaging that came with the pair.
• Try shoes on indoors on a clean surface before deciding.
• Pairs that show outdoor wear, dirt or damage may not qualify for a return.

How to start a return

Contact us by WhatsApp or through the contact form and tell us your order number and which pairs you want to return. We will reply with the return instructions. Please wait for our reply before sending anything, so the return is logged against your order.

Shipping and refunds

Orders ship with a tracking number, and shipping takes 7-15 business days. Once your return reaches us and is checked, we will confirm the outcome by message. Refunds go back to the original payment method used at secure checkout. Bank processing times can vary, so allow a little extra time for the amount to appear on your statement.

Exchanges for another size

If a pair doesn't fit, you can return it and place a new order for the size you need. This keeps things simple when you are sorting sneakers for more than one person at once. Free shipping applies to orders over $50, so a replacement order may qualify on its own.

Questions

If anything about a return is unclear, message us on WhatsApp or use the contact form. Tell us your order number and the pairs involved, and we will help you sort it out.