FAQ

How do I find matching sneakers for kids and adults?

Browse the same brand and colorway across sizes, then add each pair to your cart. If you want a hand matching a specific style, message us on WhatsApp or through the contact form and we will help you check what is available.

How long does shipping take?

Shipping takes 7-15 business days. Every order ships with a tracking number so you can follow the delivery.

Is shipping free?

Shipping is free on orders over $50.

Can I return a pair that does not fit?

Yes. Returns are accepted within 30 days of delivery. If a size does not work for a child or an adult, start the return within that window.

Is checkout secure?

Yes, checkout is secure. Your order details are handled through a secure checkout process.

How can I reach support?

Support is available by WhatsApp or the contact form. Send your order number and your question, and we will reply with the details you need.

Sizing questions

• Check the size label on a pair that fits well and compare it with the size listed on the product page.
• Kids grow quickly, so recheck sizes before you order several matching pairs at once.
• If you are unsure between two sizes, ask us by WhatsApp or the contact form before ordering.

What brands do we sell?

We sell sneakers from Nike, Air Jordan and Adidas at discount prices.

Can I order several pairs in one order?

Yes. You can build matching sets in one order, and it is a simple way to pass the $50 free shipping threshold. Each pair ships with a tracking number, and shipping takes 7-15 business days.

How do I check my order status?

Use the tracking number from your shipping confirmation. If the tracking has not updated, send us the order number on WhatsApp or through the contact form.

What if a pair arrives with a problem?

Contact us within 30 days of delivery by WhatsApp or the contact form with your order number and a short description so we can help.

Do discount prices change?

Prices and available sizes can change over time. If you are matching several sizes, it is best to order while the sizes you need are in stock.