Contact Us
We're here to help
GiftStep helps families find branded sneakers for kids and adults at discount prices. If you have a question about sizing, an order, or a return, reach out through WhatsApp or the contact form and our support team will get back to you.
How to reach us
- WhatsApp: The fastest way to ask about sizes, stock, or a delivery.
- Contact form: Send us a message with your order number and question, and we'll reply as soon as we can.
Orders and delivery
Every order ships with a tracking number so you can follow your sneakers from our warehouse to your door. Shipping takes 7-15 business days. Orders over $50 ship free, which makes it easier to order matching pairs for the whole family in one go.
Returns
If a pair doesn't fit, you can return it within 30 days of delivery. Message us on WhatsApp or use the contact form with your order number and we'll walk you through the return steps.
Sizing questions
Getting the right size matters when you're ordering for kids and adults at the same time. Tell us the size you normally wear and the brand you're looking at, and we'll help you choose the closest match before you check out. Secure checkout protects your payment details at every step.
Before you write
To help us answer quickly, include your order number if you have one, the sneaker brand and model you're asking about, and a short description of what you need. If your question is about a delivery, the tracking number from your shipping confirmation is useful too.
Ordering for the family
Many of our customers order several pairs at once to match sneakers across kids and adults. If you're putting together a set, send us the sizes you need and we'll confirm what's available before you order. Shipping and returns work the same way for every pair in your order.